8 Questions to Ask Your Security Company

Even more important than choosing the right security or emergency detection system is choosing the right company to provide security and monitoring services. If you are looking for a security company to install a new security system for your home or business in Des Moines or the state of Iowa, make sure you ask these important questions before making your final decision.


Can the security company provide proof of certification and licensure in the state of Iowa?

Reputable security companies in Iowa have employees trained by the Electronic Security Association’s National Training School. This certification involves thorough training in electronic security, and certified technicians typically provide better, more efficient work than those who are not certified. You can find an Electronic Security Association (ESA) certified company in your area at this map. Additionally, the state of Iowa requires a license for any company installing an alarm system that sends a notification signal to first responders, a security station, or monitoring company.

Strauss Security Solutions is a certified member of the ESA, and we ensure our employees remain up-to-date with the latest technology and security practices. While Strauss is headquartered in the Des Moines metro, we are licensed to install security systems in Cedar Rapids, Iowa City, and the entire state of Iowa.


How long has the security provider been in business?

While a younger security company doesn’t necessarily mean it is dishonest, a provider that has been in business for several years tends to have more credibility than a new company. Longevity is a good indicator of a successful business, and businesses are successful only when they provide quality products and services. Security companies that have been around for awhile have accumulated enough experience to offer the most knowledgeable responses to customers’ questions and offer quality installation services.

Established in 1927, Strauss Security Solutions is the oldest security provider in Iowa. Being in business for 90 years has made our company agile and adaptable—we’ve remained on the cutting edge of technology and security practices to keep up with the times and we’ve pretty much seen everything.


What is it like to have my home or office secured by this company?

The best thing for business owners and homeowners to do when they are seeking a security provider is to ask people they trust. Recommendations from family and friends will always weigh more heavily than what the company can vouch for themselves. Online reviews are helpful too, especially on platforms like the Better Business Bureau and Google. If a customer posts a negative review, the company cannot ask Google to remove the review simply because it is negative. Companies with an average of four stars or more from several different reviewers are typically reputable.

We pride ourselves on excellent customer service and satisfaction. At the time of this writing, Strauss Security Solutions has a 4.5 star rating on Google and a 4.6 star rating on Facebook.


Can I meet with a representative of the security company in person?

While there are some trustworthy remote or mobile companies to secure your home or business, it’s always best to meet with a potential provider in person. Ask for their identification upon their arrival if they don’t immediately show it to you. This initial meeting usually consists of the representative conducting a quick inspection before providing security recommendations for the building and property. If they are able to provide a quote on the spot, always ask for the estimate in writing. Since Strauss is centrally located in Iowa, it is easy for us to offer services across the state.


What does the contract entail?

Take the time to read over the contract before signing anything. Discuss the terms and any areas of concern you may have with the representative. Choosing a company to secure your home or business is not a task to take lightly, so don’t feel pressured to sign the contract if you are not 100 percent satisfied with your selection. Also, be wary of any representative that seems too pushy or forceful for you to sign the contract.


What is covered by the warranty?

Remember to ask about a warranty before you sign on with a security company. Warranties will vary from provider to provider and from manufacturer to manufacturer. Sometimes warranties include general maintenance and upkeep along with repairs, so be sure to ask what the warranty covers and if the warranty services are included in the cost estimate you receive.


How many operators are available for security monitoring services?

Companies that have a low ratio of operators to security systems have a greater likelihood of handling calls and requests quickly and efficiently. The local police or fire department must be contacted immediately in the event of an emergency, and security companies who are short staffed won’t be able to contact them in time.


Are there backup systems in place in case of a power outage?

Make sure to verify with your provider that your alarm has a backup system in case the power goes out. Losing power offers a prime time for burglars to break into your home or office, operating under the assumption that if the lights are out the security system may be out too. If at all possible, choose a security system with a backup battery so your property is always protected.


After being in business for almost 100 years, Strauss knows security. Whether you’re in Des Moines, West Des Moines, Urbandale, or even Iowa City and Cedar Rapids, Strauss Security Solutions can secure your home or business in the great state of Iowa. Give us a call any time and we’d be happy to develop a security plan that suits your home and office.


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